Troubleshooting

Network error

1. Ensure you have a working internet connection.

2. Check the IcePanel status website for any downtime or planned maintenance.

3. If you have the Allow CORS, uBlock Origin or other Chrome plugins that modify network requests, make sure IcePanel is added to your whitelist.

4. If you have a corporate firewall make sure the IcePanel REST API is whitelisted at api.icepanel.io.

Opening IcePanel shows the loading screen forever

1. Ensure you have a working internet connection.

2. Check the IcePanel status website for any downtime or planned maintenance.

3. If you're on a corporate network, try a private network (organizations often block our WebSocket)

   • If this fixes the problem you'll need to ask your network administrator to whitelist our WebSocket connection for wss://app.icepanel.io/real-time

Error logging into SSO (auth/web-storage-unsupported)

This happens if the browser does not support web storage or if the user disables them.

This can happen if Chromes "Block third-party cookies" option is enabled. Either disable this or add https://app.icepanel.io as an exception in the section below.

Chrome auth cookie exception

Error loading diagram (WebGL unsupported in this browser)

Ensure the Use graphics acceleration when available option is enabled in your web browser.

Azure DevOps shows no code repos

If after connecting your Azure DevOps IcePanel shows that you have no code repos, try enabling "Third-party application access via OAuth" in your security policies.

OAuth policy

Error 'CanvasRenderer is not yet implemented'

To solve this error, make sure Graphics Acceleration is enabled in your browser.

Graphics Acceleration

Error trying to create diagrams via API

You need to ensure the position of the x and y axes is a multiple of 4. Otherwise, you will receive the error Rect position not in grid was specified.